Call Center Management

The FRONT line with your customers.

Your call center is your front line with your customers. Whether you have five agents or five hundred, having an efficient and scalable process and measurement system is crucial to your business success.

Building and growing your own telesales program requires a sound methodology. Velocity will work with you to build a comprehensive program. Helping you with everything from selecting the right profile and list segments of customers to target, developing scripting and offer testing, identifying key metrics and reporting systems and helping to develop staffing and compensation models.